describe how we approach our work each day as we serve our customers:

Kalamazoo County seeks to enhance the quality of life for those who live, work, play, commute, or invest in our community. Through a wide range of inclusive services and programs, County efforts focus on community outreach and equitable problem-solving. We prioritize public health, public safety, justice, civic participation, and community revitalization.

By 2029, Kalamazoo County will be a safe, inviting, and collaborative community. The organization will be an exemplary employer of choice and a model of governmental excellence. The County will foster sustainable economic growth, inclusivity, and community-focused services that enhance the quality of life for all.

live
live
Goal 0

Prepare Kalamazoo County for Data-Driven Performance Management

Objective 0.1: Tools implemented for internal and external data sharing

Objective 0.2: Culture shifts toward collaborative data sharing

planned
planned
Goal 1

Enhance Communications Infrastructure and Awareness of County Services

Objective 1.1: Comprehensive and centralized communications division/department is created

Objective 1.2: Media relations and public engagement efforts are enhanced

Objective 1.3: Multi-channel communication improves public awareness and engagement

Objective 1.4: High-quality communications materials consistently meet County brand standards

planned
planned
Goal 2

Focus on Equitable Service Delivery from County Departments to Vulnerable Populations

Obective 2.1: Outside-the-box thinking furthers the reach of County programs

planned
planned
Goal 3

Strategic Decision-Making by County Leadership

Objective 3.1: County Commissioners have a higher level of understanding of County operations

Objective 3.2: Strategic thinking is a Kalamzoo County norm

planned
planned
Goal 4

Strengthen Public Workforce

Objective 4.1: Higher employee retention

Objective 4.2: Recruitment efforts highlight robust benefits beyond wages

Objective 4.3: Retirees from Kalamazoo County are on sure financial footing

planned
planned
Goal 5

Enhance Leadership for Strategic Decision-Making and Organizational Innovation

Objective 5.1: Data-driven decision-making is a new norm

Objective 5.2 Team members share feedback regularly

planned
planned
Goal 6

Develop a Collaborative Workplace Culture

Objective 6.1: Culture-building intiatives are introduced internally

Objective 6.2: Onboarding burden is reduced through digitization

planned
planned
Goal 7

Enhance Operational Efficiency Through Design, SOPs and Automation

Objective 7.1: Increased staffing to manage creation and implementations of SOPs

Objective7.2: SOPs are implemented across the organization

Objective 7.3: Committes and Advisory boards are an effective tool

Objective 7.4: Consistent processes for committes & advisory boards

Objective 7.5: Increase ease of doing business with county through purchasing improvements

Objective 7.6: Clarify purchaing processes for employees

Objective 7.7: Hiring processes are more efficient and transparent

Objective 7.8: Hiring burnout is targeted in departments

planned
planned
Goal 8

Foster Stronger Team Dynamics

Objective 8.1: Top-down people-centric management culture